FAQ

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Frequently asked questions

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  • General FAQ
How do I know if I might be eligible for this claim?
If you have a Temu account and purchased an item through the Temu mobile app, you may qualify for this claim. Check and see if you qualify for this claim using the link above.
What is this case about?
Under federal and state privacy laws, companies must fully disclose the kinds of information they collect from users and obtain user consent for the collection of personal data. This case alleges the Temu app gathered sensitive, personal data from mobile devices without fully disclosing that it was collecting this data, and without user consent.
What is arbitration?
Arbitration is a private dispute resolution process. Your claim will not be filed in court. Your claim will be decided by an arbitrator, who is a neutral person chosen by you and the company. We can select an arbitrator for you who is fair and neutral.
Is arbitration confidential?
Yes, arbitration is a confidential, private process.
Once I sign up, how does the process work?
Once you sign up, you’ll be asked to sign our attorney-client agreement. That allows us to investigate your private arbitration claim. Then, log in to your secure client portal. All information is strictly privileged and confidential and will only be used for your claim. Answer a few more questions, upload a few documents, and we’ll take it from there. We’ll analyze your claim and your losses, negotiate with the company, and, if necessary, pursue your claim in arbitration.
How do your fees work?
Our fees will be a percentage of the settlement or recovery we obtain for you. That amount will depend on the rules in the state you live in. We only receive a fee if you win, and you will never owe us any money.